Courses
-
£116.00
IT Support Service High Performance Principles (TOFT)
Gain a deep understanding of why service ticket management is ordinarily difficult to do well, and learn good practice principles to get there. This version includes background to ITSSM and TOFT.
-
£116.00
ITSSM High Performance Principles - Teams Basic Version
This version excludes background to the course. Gain a deep understanding of why service ticket management is ordinarily difficult to do well, and learn good practice principles to get there.
-
Free
Optimize IT Support Team Practices: TOFT 7 Essentials
Learn about Perfect Prioritisation (Activity Sequencing), removal of ticket queue silos, Contribution Recognition, Pinpoint Expectations Management, plus 4 other TOFT tool-based practices for the optimisation of IT support.