Courses
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£370.00IT Support High Performance Principles: Develop your Standard Operating Procedures (SOP)
Understand the common operational issues that mean IT Support frequently falls short, and learn good practice principles and approaches that help overcome the issues.
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£116.00ITSSM High Performance Principles - Teams Basic Version
This version excludes background to the course. Gain a deep understanding of why service ticket management is ordinarily difficult to do well, and learn good practice principles to get there.